Cancellations & Refunds

Last updated: 13 July 2026

We understand that plans change. This policy explains how to cancel or reschedule a lesson, what notice we ask for, and how refunds and credits work for lessons, packages and gift vouchers. It is designed to be fair to you while allowing us to manage a limited coaching schedule across busy third-party venues. By booking, you agree to this policy, which should be read together with our Terms & Conditions.

1. How to cancel or reschedule

To cancel or reschedule a lesson, please contact us as early as possible using any of the following, and where possible use the same booking system you booked through:

• Email: philip.neil@oneaxion.com
• Telephone: +357 97 481 750

The notice period is measured from the time we receive your request to the scheduled start time of your lesson. Please keep a record of your cancellation request.

2. Notice periods (client-initiated cancellations & reschedules)

• 48 hours or more before your lesson: you may cancel for a full refund, or reschedule to another mutually convenient time at no charge.
• Less than 48 hours before your lesson, or a "no-show": the booking is non-refundable, the full fee is forfeited, and a reschedule is not available as of right.
• Any request that falls outside these terms is entirely at the Coach's discretion. We may — but are not obliged to — offer a reschedule or credit, taking your individual circumstances into account.

Notice is measured from the time we receive your request to the scheduled start time of your lesson, so please contact us as early as you can and keep a record of it. A "no-show" means failing to attend without notifying us in advance. Separate terms may apply to society, group and multi-day bookings, and are confirmed in your quote.

3. Late arrival

Please arrive in good time. If you arrive late, your lesson will still finish at its originally scheduled end time so that we can keep to our schedule and to venue tee-time and range slots. The full fee remains payable, and we cannot usually extend the lesson or carry over lost time. If you know you will be late, please tell us as soon as possible and we will do what we reasonably can.

4. Cancellation by the Coach

Very occasionally we may need to cancel or cut short a lesson, for example due to the Coach's illness or injury, unsafe weather, or a venue closure or unavailability. If we cancel a lesson before it starts, you will be offered your choice of:

• a free reschedule to another mutually convenient time; or
• a full refund of the amount you paid for that lesson.

We are not responsible for any other costs you may incur in connection with a cancelled lesson (such as travel or venue charges), except to the extent required by law or as set out in our Terms & Conditions.

5. Weather

Golf is played outdoors and in Cyprus this can include very high temperatures as well as rain and storms. The Coach will decide, acting reasonably and prioritising safety, whether conditions make it unsafe or unsuitable to play or continue a lesson.

• If a lesson cannot safely go ahead at all because of the weather, it will be treated as a Coach-initiated cancellation (free reschedule or full refund — see above).
• If a lesson has already substantially started and then has to be stopped because of the weather, we will offer, at our reasonable discretion, either a credit or reschedule for the unused portion, or completion of the remaining time on another occasion. A lesson that is largely complete may be treated as delivered.

6. Packages & gift vouchers

• Validity / expiry: prepaid lesson packages and gift vouchers are valid for 12 months from the date of purchase and must be used within that period. Unused lessons or voucher value may expire at the end of the validity period, to the extent permitted by law.
• Transferability: packages and vouchers are non-transferable unless we state otherwise or agree in writing.
• Partial use: where a package is partly used, individual lessons already taken (or forfeited under the notice rules above) are deducted at the standard single-lesson rate.
• Refunds on partial use: we do not offer a cash refund on the used portion of a package or voucher. Any refund of the genuinely unused portion is at our discretion, save where a refund is required by applicable consumer law. Discounts applied to a package may be recalculated if the package is not completed.
• Gift vouchers have no cash value, cannot be exchanged for cash, and any unused balance is not refundable except where the law requires it.

7. Your statutory rights & the 14-day cooling-off period

Where you buy from us as a consumer at a distance (for example online), EU and Cyprus consumer law may give you a 14-day right to withdraw from certain contracts. However, coaching is a service provided on a specific, scheduled date. Where you ask us to begin, or you agree a lesson date that falls, within the 14-day period, your right to withdraw may be lost once the service has been fully performed, and may be reduced in proportion to the service already provided if you cancel after it has started. By booking a lesson for a specific date, you acknowledge this. Nothing in this policy removes any statutory rights you have that cannot lawfully be excluded, including rights that apply if a service is not provided with reasonable care and skill.

8. How refunds are issued

Where a refund is due, we will normally issue it to the original payment method through our payment provider, Stripe (for example, back to the card or wallet used at checkout). Refunds are usually processed promptly once agreed; please allow a reasonable period (commonly up to 5–10 business days, depending on your bank or card provider) for the funds to appear. We refund the amount actually paid to us; any separate charges you paid directly to a venue must be taken up with that venue.

9. Disputes & chargebacks

If you are unhappy with a charge, please contact us first so we can review it and, where appropriate, put things right quickly. Raising a bank chargeback without contacting us can delay resolution. We reserve the right to contest chargebacks that we believe are not justified under this policy or our Terms & Conditions, and to provide our booking and payment records to Stripe and the card networks for that purpose.

10. Contact

For any cancellation, reschedule or refund query, please contact:
Philip Neil Golf (part of One Axion)
Email: philip.neil@oneaxion.com
Telephone: +357 97 481 750
Paphos, Cyprus