Digital Product Policy

Effective date: 1 November 2025 · Last updated: 22 September 2026

At One Axion, we provide digital educational content, tools, and resources. Please review this policy carefully before purchasing any digital items.

Licensing

When you buy a digital product from One Axion you get a personal licence to use it. It is yours to keep and use, for yourself, not to sell on, share out or use commercially unless the product says otherwise.

The licence ends only in two cases: if we refund you, or if you break its terms (the copying, redistribution and resale restrictions set out under Intellectual Property at the end of this page).

All intellectual property rights remain the property of One Axion.

Delivery

As soon as your payment is confirmed you are taken to a download page containing your files. The same personal download link is also emailed to you, so you can return to it whenever you need to. There is no account to create and nothing to log in to.

Your link stays valid. Each product comes with a stated period of free updates, counted from the day you buy: two years for Axion Clarity and for the Digital Estate Organiser, 12 months for the Financial Literacy Course. While that period runs, the same link serves the updated files at no extra cost. When it ends nothing is taken away: what you already have stays yours and keeps working, you simply stop receiving new versions. Both editions of the Digital Estate Organiser are reviewed every quarter and revised whenever a review finds something that has changed; each revision reaches you through that same personal link within your two years, and correcting a fault in the Organiser is always free. The window is about new features and improvements. It is not a limit on our duty to keep what you bought working as we described it, and it does not touch your rights if a product is faulty: those come from law rather than from us, they run on their own clock, and they are set out in our Returns & Refunds Policy.

Please ensure that your email settings allow receipt of our confirmation email.

Access & Compatibility

Some digital products may have compatibility or device requirements. It is the customer’s responsibility to review system requirements prior to purchase.

If a product will not run on a set-up that matches the requirements we published before you bought, that is a fault in the product and the Cancelling and refunds section below applies in full. If your set-up does not match them, we would still rather help than argue: email us and we will do what we reasonably can. If you still have your 14 days (see below), you can also cancel and get your money back either way.

We do not accept liability for loss or damage caused by opening a file, except where the law does not allow us to exclude it; those cases include damage our software causes to your device or your other files.

Cancelling and refunds

Your download is ready the moment you pay, and a download cannot be handed back. So for digital downloads bought from 22 September 2026, the checkout asks for your express consent to immediate supply and your acknowledgement that your 14-day right to cancel is lost once supply begins, that is, once your download is available to you (EU Consumer Rights Directive, Article 16(m); UK Consumer Contracts Regulations 2013, regulation 37). You give both by ticking a box before you pay, and your download email (the email we send you with your download link, not a card or payment receipt) confirms that consent. If your download email does not confirm it, or we did not send you one, your 14 days stand.

Purchases made before 22 September 2026 keep the 14 days as we promised them then: 14 days from buying to change your mind, for any reason, with all your money back, even after you have downloaded the files. If you bought before 25 August 2026, your window is longer, up to a year and 14 days from buying, as the Returns & Refunds Policy explains.

Separately, and for much longer than 14 days: if a product is faulty, will not open, does not do what we said, or is not as described, you can ask for it to be fixed or replaced, and if that does not sort it out you can have some or all of your money back. Those rights come from law, they are unchanged, and they cannot be waived: nothing at checkout or on this page takes them away.

Charged twice, charged in error, or never received your files? Tell us and we refund in full.

Paid consultations are not downloads and keep their own rule, set out in the Returns & Refunds Policy.

To ask, email hello@oneaxion.com or reply to your order email. Refunds go back to the way you paid, card or wallet, within 14 days. The full position, including how long the faulty-product rights last and a model cancellation form, is in the Returns & Refunds Policy.

Intellectual Property

All digital products, including any content, graphics, or instructional materials, are the intellectual property of One Axion and protected under Cyprus, UK, and EU copyright law.

Unauthorised copying, redistribution, or resale of digital materials is strictly prohibited and may result in legal action.